Royal Notes General Terms and Conditions of Sale

Royal Notes General Terms and Conditions of Sale
(“Terms of Sale”)

Dear Customer,

We would like to inform you that these Terms of Sale govern the terms and conditions for the purchase of the products available on the following website (“Products”): www.royalnotes.it, operated by Grafica Veneta S.p.A. (VAT no. 01077550281), with registered office at Via Malcanton 2 – Trebaseleghe (PD) (“Website”).

These Terms of Sale form an integral part of every sales contract for any Product and must be fully accepted by the Customer before submitting each order, as defined below in Article 1 (“Order”).

We reserve the right to amend the Terms of Sale.

Any new Terms of Sale shall become effective from the moment they are published on the Website and shall apply to all Orders submitted from that moment onwards, while previously submitted Orders shall remain subject to the previous Terms of Sale.

Terms of Sale

1. Scope of Application and Definitions

1.1 These Terms of Sale apply to all Orders relating to the purchase of Products submitted by the Customer to the Supplier through the Website.

1.2 For the purposes of these Terms of Sale, the following definitions shall apply:

  • “Supplier”: Grafica Veneta S.p.A., VAT no. 01077550281, with registered office at Via Malcanton 2 – Trebaseleghe (PD), website: www.royalnotes.it, email: info@royalnotes.it
  • “Consumer”: a natural person acting for purposes unrelated to any business, commercial, craft or professional activity that may be carried out
  • “Professional”: a natural or legal person acting in the course of their business, commercial, craft or professional activity, or an intermediary thereof
  • “Customer”: Consumers
  • “Order”: the order submitted by the Customer to the Supplier for the purchase of Products, according to the procedures set out in Article 5 of these Terms of Sale
  • “Purchase Agreement”: any purchase agreement concluded between the Supplier and the Customer for the purchase of Products, according to the procedures set out in Article 5 of these Terms of Sale
  • “Consumer Code”: Legislative Decree no. 206 of 6 September 2006

2. Conditions

2.1 Through the e-commerce service provided via the Website, the Supplier makes available to the Customer a virtual showcase through which the Products displayed therein may be viewed online and purchased under the terms and conditions set out below.

2.2 By accessing the Website, the Customer may view the Supplier’s electronic catalogue and offers, but may purchase Products only under the following conditions:

i) registration on the Website – www.royalnotes.it, if not already completed;
ii) access to the Website – www.royalnotes.it through identification by entering the username (or User-ID) and password issued by the Supplier upon registration;
iii) acceptance of these Terms of Sale.

2.3 The Products are intended solely for Consumers and not for Professionals.

3. Prices

3.1 The prices applied to the Products are those indicated in the “Cart Summary” at the time the Order is submitted to the Supplier (“Prices”). Unless otherwise stated in writing, all Prices are inclusive of VAT and expressed in Euro.

3.2 The Supplier reserves the right to change the Prices, at its sole discretion, even several times during the same day, without prior notice, provided that the new Prices shall not apply to Orders already submitted.

4. Payment

Payment of the Price shall be made by credit card. Payment by credit card (accepted cards: Visa, Mastercard, Diners Club and American Express) is processed through the SSB (@POS) payment gateway and through the PAYPAL system, which guarantees maximum security, confidentiality and fairness in transactions. The Customer is informed that, after carrying out the necessary checks, the Supplier will charge the amount only on the day the Order is actually fulfilled and that payment therefore takes place only at that time. In this way, the Customer is assured that, in the event of stock issues or delays in fulfilling the Order for reasons not attributable to the Supplier, no charge will be made before the Order is actually fulfilled.

5. Conclusion of the Purchase Agreement

5.1 The conclusion of the Purchase Agreement shall take place under the terms and conditions set out in this Article 5 and shall also be subject to the Customer’s proper completion of the Order submission procedure provided on the Website www.royalnotes.it.

5.2 The presentation of the Products on the Website constitutes merely an invitation by the Supplier to the Customer to submit an Order proposal and therefore is not binding on the Supplier nor does it constitute an offer to the public pursuant to Article 1336 of the Italian Civil Code.

5.3 Receipt by the Supplier of the Customer’s Order proposals does not imply any obligation on the Supplier to accept them.

5.4 The Customer’s Order proposals shall be deemed irrevocable contractual offers, pursuant to Article 1329 of the Italian Civil Code, for a period of 10 (ten) days from their receipt by the Supplier. Within the aforesaid 10 (ten) days, the Supplier shall notify the Customer, at its sole discretion, of the full acceptance or rejection of the Order proposal.

5.5 By way of example only and without limitation, the Supplier may reject the Customer’s Order proposals due to unavailability of the ordered Products or where the Products are to be delivered outside Italian territory.

5.6 It is understood that, in the event the Supplier rejects the Customer’s Order proposal, the Customer shall have no right or claim of any kind whatsoever against the Supplier.

5.7 The Order shall be deemed accepted by the Supplier and, therefore, the Purchase Agreement concluded, when the Customer receives the Order acceptance in their email inbox (“Order Confirmation”).

5.8 Pursuant to Article 53 of the Consumer Code, the Order Confirmation shall also contain confirmation of the information referred to in Article 52 of the Consumer Code.

5.9 The Customer may save and/or print and in any case retain the Order Confirmation, as it contains all of the Customer’s Order details as well as these Terms of Sale, by using the functions of their email program.

5.10 In addition, the Customer may keep a copy of these Terms of Sale, as well as all documents making up the Purchase Agreement, by using the normal functions of their browser (e.g. “FILE” → “SAVE”), or download these Terms of Sale in PDF format and archive them by clicking HERE.

6. Delivery

6.1 The Supplier delivers the Products to the Customer through selected express couriers and/or postal services.

6.2 The costs and risks of transport are entirely borne by the Customer. The costs and any other charges connected with transport and/or shipping of the Products are calculated and detailed in the Order Confirmation and in the invoice or purchase receipt.

6.3 Upon receipt of the Products at the address specified by the Customer in the Order, the Customer must verify the integrity of the packages and the quantitative and qualitative correspondence of the Products with what is indicated in the transport document accompanying them. In the event of discrepancies and/or non-conformities, the Customer must have them accurately noted on the transport document (delivery note, waybill, etc.), failing which the right to raise such claims shall lapse.

6.4 The Supplier informs the Customer of the general calculation criteria used for the application of charges connected with delivery of the Products at the following link: “Shipping Costs”.

7. Indicative Delivery Times

7.1 The indicative delivery times for the Products to the Customer are those indicated at the following link: http://poste.it/postali/italia/

7.2 The actual transport time depends on the shipping method selected during purchase and on the geographical area of destination of the Order. The indicative timeframes referred to in paragraph 7.1 above shall run from the date of the Order Confirmation.

8. Right of Withdrawal

8.1 Pursuant to Article 52 of the Consumer Code, the Supplier informs the Customer as follows:

  • the right of withdrawal may be exercised by the Customer within and no later than 10 working days from receipt of the ordered Products;
  • only if the Supplier has failed to comply with the information obligations referred to in Article 52 of the Consumer Code, the withdrawal period shall be three months;
  • the right of withdrawal belongs exclusively to the Customer, as a Consumer, and therefore to a person purchasing by providing the Supplier, together with their personal details, their tax code.

8.2 The right of withdrawal is excluded in the following cases, pursuant to Article 55 of the Consumer Code:

  • purchase of goods made to measure or personalised, or which by their nature cannot be returned or are liable to deteriorate or alter rapidly;
  • purchase of newspapers, periodicals and magazines;
  • supply of services whose performance has begun, with the Customer’s agreement, before the expiry of the ten-day period provided for in paragraph 1 of Article 64 of the Consumer Code.

8.3 The right of withdrawal shall be exercised by sending, within the above-mentioned period, a registered letter with acknowledgment of receipt to:

Grafica Veneta S.p.A.
Via Malcanton, 2 – 35010 TREBASELEGHE (PD)
Customer Service – Exercise of the right of withdrawal

8.4 The communication referred to in paragraph 8.3 above must necessarily contain all of the following:

i) the Order number for which withdrawal is being exercised;
ii) the Customer’s express intention to withdraw in whole or in part from the Purchase Agreement;
iii) the description and codes of the Products for which the right of withdrawal is being exercised;
iv) a copy of the purchase document (invoice, receipt, transport document) relating to the Order subject to withdrawal;
v) the Customer’s bank details (bank account, ABI, CAB, account holder if different from the Customer).

8.5 In the absence of the requirements referred to in points (i), (ii), (iii), (iv), and (v) of paragraph 8.4 above, the Supplier may not recognise the Customer’s right of withdrawal.

8.6 The Customer undertakes to store and keep with the utmost care and diligence the Products received and for which they intend to exercise the right of withdrawal, keeping them intact together with the original internal and external packaging. Following receipt of the registered letter by which the Customer communicates their intention to exercise the right of withdrawal, the Supplier, having verified compliance with the above requirements, shall notify the Customer by email of the number (referred to as DDR) to be used for returning the Products to the Supplier. The Customer undertakes to return the Products for which the right of withdrawal has been exercised no later than 15 (fifteen) days from communication of the DDR by sending the Products to the following address:

Grafica Veneta S.p.A.
Via Malcanton, 2 – 35010 TREBASELEGHE (PD)
Customer Service – Exercise of the right of withdrawal

and taking care to clearly indicate the DDR number on the outside of the package. The costs and risks of transport for the return are entirely borne by the Customer. The return of Products that are not intact, damaged or lacking original accessories or equipment shall not be accepted by the Supplier and shall be returned to the Customer, with transport costs entirely borne by the latter.

8.7 Once the Supplier has received the Products in compliance with the above and carried out the necessary checks, it shall refund the Price to the Customer as soon as possible.

9. Product Warranties

At the time of purchase, the Customer fully accepts the terms of any commercial warranty and assistance that may be offered by the manufacturers of the purchased Products, which may be independent of the Supplier’s will. Therefore, the Supplier is not responsible for such warranty and assistance conditions.

10. Customer Declarations and Warranties

10.1 The Customer guarantees, assuming all related responsibility and holding the Supplier harmless from any adverse consequence, that any and all data provided to the Supplier is truthful and accurate and allows identification of the Customer’s true identity. The Customer also undertakes to promptly inform the Supplier in writing, including by email, of any change to the data provided.

10.2 Upon registration on the Website, the Customer is assigned a username (or User-ID) and password (for access to protected areas of the Website), the combined use of which shall identify the Customer and allow them to purchase Products on the Website. The Customer is therefore informed that Orders submitted through the combined use of username and password are valid and binding, and that possession of both by third parties would enable them to place valid Orders binding the Customer, identified by username and password, to accept receipt of the ordered Products and payment of the Price due. The Customer is therefore required to keep both the identification code and password with the utmost diligence, keeping them secret for the entire duration of the relationship with the Supplier. The Customer is also informed of the need to provide the Supplier with a valid email address in order to allow the Supplier to send Order Confirmations and any other communication.

11. Limitations of Liability

Any information relating to the Products sold by the Supplier on the Website is based exclusively on the data published and disclosed by the respective manufacturers. Therefore, the Supplier is not responsible for the correspondence of the Products to the specifications published on the Website, as well as in any other publication (periodicals, websites, advertising billboards, etc.). The Supplier also disclaims any liability for malfunctions, service interruptions, or performance degradation, whether or not due to force majeure or unforeseen circumstances, where these are not directly attributable to the Supplier through wilful misconduct or gross negligence.

12. Communications

12.1 The Customer accepts that any communication relating to these Terms of Sale and the individual Purchase Agreements shall be made by the Supplier in electronic format via email and web service, acknowledges their full validity, and expressly waives any right to dispute the content of statements sent and/or received electronically. The Customer is informed and accepts that the Supplier keeps technical log files on its systems relating to the traceability of quotation operations and Order processing, and acknowledges their validity for the purpose of reconstructing any relationship entered into.

12.2 A simple fiscal receipt shall be issued for the Products covered by the Order and attached to the Product.

12.3 Invoices are issued exclusively in electronic format. The invoice shall be deemed issued upon transmission thereof. The invoice shall be deemed received when the data contained therein reaches the email address declared at the time of registration with the Supplier, and in any case no later than the fifth day after transmission of such data by the Supplier.

13. Cost of Using Distance Communication Technology

For all online services on the Website, the connection costs charged by the Provider used by the Customer for such connection shall apply. The Customer must contact their Provider in order to obtain the relevant information.

14. Applicable Law

14.1 These Terms of Sale, Orders, Order Confirmations and Purchase Agreements shall be governed exclusively by Italian law.

14.2 The Customer declares that they have voluntarily and freely accessed the Website and that no promotional activity has been carried out towards them at their home by the Supplier or any person appointed by it.

15. Competent Court

For any dispute relating to or arising from these Terms of Sale and/or the Orders and/or the Order Confirmations and/or the Purchase Agreements or their performance, mandatory territorial jurisdiction shall lie with the court of the Customer’s place of residence or domicile, provided that such place is located within Italian territory. In all other cases, exclusive jurisdiction shall lie with the Court of Treviso, Italy.

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that they have read and specifically approve the provisions set out in the following articles of these Terms of Sale:

  • Art. 3.2 (change of Prices);
  • Art. 5 (Conclusion of the Purchase Agreement);
  • Art. 6.2 (Costs and Risks of Transport);
  • Art. 6.3 (Inspection of Products);
  • Art. 6.4 (Shipping Costs);
  • Art. 7 (Indicative Delivery Times);
  • Art. 8 (Right of Withdrawal);
  • Art. 9 (Supplier’s non-involvement in commercial warranties provided by manufacturers);
  • Art. 12 (Communications);
  • Art. 13 (Cost of using distance communication technology);
  • Art. 14 (Applicable Law);
  • Art. 15 (Competent Court).